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Customer reviews of Ian Farrell Motor Co

At Ian Farrell Motor Co we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Ian Farrell Motor Co

Ian Farrell Motor Co

Based on 56 customer reviews

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  • 5

    Highly recommended

    By Sarah G on 30 November 2018 | Verified purchase

    Couldn't recommend them highly enough. Gave me time to look round the car and make my own decision without too much pressure. Excellent service, friendly and helpful. Went the extra mile after I had brought my car to make sure I was happy and to chase up the extra key from the previous owner and get it to me.

    Reply from Ian Farrell Motor Co on 16/12/18

    Hi Sarah, We appreciate your kind review and your valued custom.

  • 5

    Recent car purchase

    By Julie H on 26 November 2018 | Verified purchase

    Great value cars all in excellent condition, was spoilt for choice. Welcoming sales staff ready to answer any questions but not intrusive or pushy. Good aftercare, not the usual we have your money and therefore are no longer interested. Extremely happy with my purchase and when it's time to upgrade I will definitely make Ian Farrell car sales my first stop. Would happily recommend to anyone

    Reply from Ian Farrell Motor Co on 28/11/18

    Hi Julie, Many thanks for your review and we are glad you are happy with your Hyundai.

  • 5

    Got the Mini Cooper I wanted

    By Ian C on 25 November 2018 | Verified purchase

    I recently purchased a Mini Cooper Clubman after 18mths of looking .I saw one online Ian Farrell Motors in Birmingham and traveled from Retford to see it.I bought it on the spot as it was described and in lovely condition with full service history.There was a helpful handover and a easy transaction.After picking the mini up on the 18th November I noticed a couple of minor things on the way home. I checked it when I got home and found tyre pressures were wrong and that the date/month/year was stuck in USA FORMAT .I did receive a phone call from Stuart and explained about the tyre pressures.he was genuinely surprised and apologised and would have a word with there workshop.I would definitely consider purchasing from this company again

    Reply from Ian Farrell Motor Co on 28/11/18

    Hi Ian, Your review and feedback is much appreciated, workshop have been spoken to about your tyre pressures, my apologies for incorrect pressures. However we are pleased you found the Mini Clubman you wanted.

  • 5

    Ian Farrell motor co

    By Iqrar S on 20 November 2018 | Verified purchase

    They deal with me very professionally and I felt that they care about there customers .Excellent customer service

  • 5

    Excellent place to buy a car from

    By Yori A on 13 November 2018 | Verified purchase

    Dealt with Stuart, most genuine guy, straight forward and happy to help. We bought a VW Golf, slightly over our budget but we enjoy every penny spent. The guys kept the car for us 2 weeks in Birmingham until a weekend we were free to come up from London to pick it up. Car was ready on time, punctual communication and professional service from start to finish. In fact, asked Stuart to find me a 7 seater I am after and will happily do more business with them.

    Reply from Ian Farrell Motor Co on 14/11/18

    Thank you for your review Yori, glad we could help.

  • 5


    By Melanie M on 11 November 2018 | Verified purchase

    Good service, friendly, not pushy. Car was serviced and valeted ready for collection and 3 month warranty included which was reassuring. Would highly recommend.

    Reply from Ian Farrell Motor Co on 14/11/18

    Many thanks Melanie.

  • 5

    Professional, friendly and fairly priced

    By Stephanie B on 02 November 2018 | Verified purchase

    Ian Farrell’s is a long established garage in Birmingham and was my first choice when I wanted to purchase a new car. The service I received was as friendly as it was professional and the whole experience was smooth, fast and easy. Everything I wanted when wanting to buy a car quickly. Perfect service, would definitely recommend.

    Reply from Ian Farrell Motor Co on 14/11/18

    Many thanks Stephanie, we are pleased you are satisfied with your DS3.

  • 5

    Friendly, relaxed and professional.

    By Daniel S on 08 October 2018 | Verified purchase

    Very pleased with my overall experience right from start to finish. Saw a great car on a Sunday afternoon, they were more than happy for me to take it for a test drive and came back and had a great chat and agreed a deal in principal that involved them doing a couple of little bits of work to the car. True to their word everything got done and was ready for me a couple of days later. Right from the start there was a very friendly, welcoming and most importantly trusting environment. No hard sell, pressure or nit picking. Clearly a company that values their customers and the cars they sell. Very happy

    Reply from Ian Farrell Motor Co on 13/10/18

    Hi Dan, Thanks for review, glad we could help.

  • 5

    Good, honest dealership that takes responsibility

    By Ian E on 07 June 2018 | Verified purchase

    I bought a 60k Skoda Superb from Ian Farrell Motor Co. Before I bought it I had a mechanic check it over and he thought it was a good buy. It was described by the mechanic as a good, honest car. After buying it I noticed some noise from one of the wheel bearings at high speed but before I could get it back to them the cam chain jumped a tooth or two. Disaster - but not one that could have been foreseen. I called the garage. Their response was excellent. They picked up the car (100 miles away), replaced the cam chain and the wheel bearing. They also decided that one of the front discs wasn't quite right so replaced both discs and pads without even being asked. This was a very expensive repair and they just did it - no arguments. When I thanked them for the work, they apologized for the inconvenience! We all know the potential problems of buying second hand but if you're worried about it, buy from these guys. They operate the way you want a second hand dealership to work. Recommended

    Reply from Ian Farrell Motor Co on 11/06/18

    Hi Ian, Many thanks for your kind review and we are glad you are happy with your car and our service.

  • 5

    Ian Farrel Cars

    By Nicholas G on 30 April 2018 | Verified purchase

    Great service, actually listened to what I needed rather than just flog me anything. Would definitely use Ian and Stuart again.

    Reply from Ian Farrell Motor Co on 01/05/18

    Thank you for your review Nicholas.