Testimonials

Skoda Fabia

Excellent service; must say! Especially dealing with Neil (Farrell). He even emailed me back on XMas Day about the car I was interested in (Skoda Fabia - SE L).  Was great that Neil didn't even ask me to pay a deposit to reserve the car. Excellent customer service continued till the Bank Holiday Monday after the XMas break; even though I couldn't make it that day, I finally met Neil the following day (Tues.). As written here by others, there were no pressure tactics as I looked at the car. Neil just stood away and allowed me to check the car out and answered my questions. He didn't even ask me, "Do you want it or not?"; I made the decision myself. In my case, I was also part-exchanging my car (Dacia Logan MCV) but there was a (slight) problem somewhere in the engine / electricity. Neil still gave me a decent & fair quote and also allowed me the time to take the car back to the dealer to get it fixed before completing the deal. Also, his finance quote (in comparison to the company I was dealing with) was slightly better, in particular the lack of having to email them or upload paperwork (e.g. salary slips, licence code, etc.). One less thing to deal with! Oh yes, I completed the deal on Friday (just gone) and have already driven 100 miles with the car. All excellent so far! Can't complain at all and I would definitely recommend Neil's company. Great guy to deal with (as I am sure his colleague is as well) and thank you!

Kashif Hayat

Monday, 11th January 2021

Volvo V50

The best car dealership/garage I have ever used in my lifetime and the best service I have had from any business this last 12 months of the Pandemic. Prices are  justified and reasonable. Work and care is to the high standards without shortcuts. Customer Service is world class. They are polite, not pushy, follow-up and despite COVID make you feel very welcome while responsibly observing government guidance. used car dealers, main dealers and other businesses have a lot to learn from them. I really enjoyed purchasing from Ian Farrell Motor Co. The car I purchased from them is absolutely perfect and I am really enjoying it. I was impressed that they made sure there was a reasonable amount of fuel in the tank so that I could comfortably drive away without anxiety and fear of limited range. But for the first during this dark period of the Pandemic, they made me feel good about myself treating me like a valued person.

Micheal L

Saturday, 09th January 2021

Mazda 6

A WONDERFUL UNFORGETTABLE EXPERIENCE WITH NEIL FARRELL AT IAN FARRELL MOTOR CO . MR NEIL YOU MAKE OUR DAY AND FOR THE NEXT 100 YAERS WERRY HAPPY . THANK YOU MR  NEIL AND THANK YOU IAN FARREL MOTOR CO* .BEST REGARD WISH YOU ALL THE BEST .

CRISTIAN DOROFTEI

Tuesday, 22nd December 2020

Mazda 2

Very friendly staff and great service overall. Extremely happy with my car! 

Juan Carlos Cabulao

Saturday, 02nd January 2021

Ford Focus

I bought a Ford Focus, great experience from start to finish, no pushy salespeople, honest and simple communication throughout the purchase, I love the car.  Great to feel confident with such a big purchase. Thankyou team 😊, I will definitely be a returning customer 👍🏼

Michelle

Saturday, 02nd January 2021

Audi A3

I must say what a brilliant service they provide . Professional, friendly ,happy to help , empathetic. To be honest very committed . I bought AUDI A3 from them  couple of weeks back and I am so happy with everything from test drive to drive away the car . Would recommend this definitely !!!

Faisal Chodhary

Wednesday, 23rd December 2020

Mazda 5

Recently purchased a used Mazda 5 from Ian Farrell Motor Co. Online description was very accurate and the video of the vehicle was comprehensive, giving me the  confidence to make the journey from the Isle of Skye to Birmingham to view the car. Neil Farrell and Stuart were very helpful in phone calls and Stuart's reception on my arriving at the showroom was first class. The vehicle was found to be as described and on seeing the premises and standard of vehicles, I purchased without feeling any need for a test drive. Excellent from start of process to signing off deal.

Donald M

Sunday, 04th October 2020

Volvo V40

No pressure selling, advisory on current MOT attended to and new MOT issued as part of deal. Fair part exchange on my previous vehicle. Car ready when requested . This was my second purchase from this dealer.

Neil A

Thursday, 18th June 2020

Citreon DS3

I purchased a Citroen DS3 for my wife from Ian Farrell Motor Co. The sales staff are friendly and knowledgeable and helped me choose the perfect car within my b udget. The vehicle was great value for money and I would not hesitate to recommend this company to anyone looking to buy a reliable used car. 5 stars!

Ray Turner

Monday, 01st June 2020

Vauxhall Corsa

I was looking for a decent car for my daughter. We found what we were looking for on the Ian Farrell Motors website. Went along to see the car (a 1.2 Corsa SE)  and found the sales manager (Neil) very helpful and unobtrusive. After a short test drive we bought the car in a seamless and professional process. On picking it up a day or so later all the small defects we noticed had been fixed to a high standard as promised. The work had been carried out by their own qualified technicians in a well equipped workshop. I would strongly recommend this company. If you are looking to make a safe quality vehicle purchase and want a professional friendly service “This is the place”.

Phil Maynard

Friday, 19th June 2020

Mazda 3 Sport

Friendly, very efficient, and very prompt. From initial enquiry, car had been serviced, MOT'd, and delivered to my home 40 miles away, on time, and in great con dition. Would definitely use again.

John F

Monday, 22nd June 2020

Audi A3

Ian Farrells is a long established garage in Birmingham and was my first choice when I wanted to purchase a new car. The service I received was as friendly as i t was professional and the whole experience was smooth, fast and easy. Everything I wanted when wanting to buy a car quickly. Perfect service, would definitely recommend.

Stephanie B

Tuesday, 05th November 2019

Ford Focus

Great value cars all in excellent condition, was spoilt for choice. Welcoming sales staff ready to answer any questions but not intrusive or pushy. Good afterca re, not the usual we have your money and therefore are no longer interested. Extremely happy with my purchase and when it's time to upgrade I will definitely make Ian Farrell car sales my first stop. Would happily recommend to anyone

Julie H

Sunday, 05th July 2020

Mini Cooper

Couldn't recommend them highly enough. Gave me time to look round the car and make my own decision without too much pressure. Excellent service, friendly and he lpful. Went the extra mile after I had brought my car to make sure I was happy and to chase up the extra key from the previous owner and get it to me.

Sarah G

Sunday, 05th July 2020

Nissan Juke

My experience was great ,wonderful and experience Dealers My 4th car bought and still happy and i would recommend to any one try Ian Farrell before trying anoth er Thanks again Ian for making me happy with a really good car See u again when i need an upgrade Respect

Ronardo Ennis

Sunday, 05th July 2020

Nissan Juke

Ian Farrels have provided me exceptional services over the years, so much so I have just purchased my 3rd vehicle from them. Both Stuart and Neil are courteous  and professional to deal with catering for all my needs when purchasing a car. Neil has always provided exceptional customer service and I have always been satisfied. Stuart is friendly, caring and isn't your typical pushy salesman which I appreciate tremendously. The cars I have purchased here over the years have been great quality well maintained and brilliant value for money which is why I have always returned. My most recent car is lovely so far so good. Never have I been disappointed with Ian Farrell Motors, any queries and concerns have always been taken car of without hesitation. What can I say 5* is well deserving and I truly recommend this place for great cars and a wonderful service too which is very hard to come by these days ¿¿

Miriam A

Sunday, 05th July 2020

Skoda Superb

I bought a 60k Skoda Superb from Ian Farrell Motor Co. Before I bought it I had a mechanic check it over and he thought it was a good buy. It was described by t he mechanic as a good, honest car. After buying it I noticed some noise from one of the wheel bearings at high speed but before I could get it back to them the cam chain jumped a tooth or two. Disaster - but not one that could have been foreseen. I called the garage. Their response was excellent. They picked up the car (100 miles away), replaced the cam chain and the wheel bearing. They also decided that one of the front discs wasn't quite right so replaced both discs and pads without even being asked. This was a very expensive repair and they just did it - no arguments. When I thanked them for the work, they apologized for the inconvenience! We all know the potential problems of buying second hand but if you're worried about it, buy from these guys. They operate the way you want a second hand dealership to work. Recommended

Ian Elsey

Friday, 05th July 2019

Polite and professional service 

Paul Rogers-Wilkinson

Thursday, 13th February 2020

Came back after many years to buy another car from Ian Farrell motors as have always had good reliable service in the past. This time they surpassed my expectat ions. Sold us a very decent car at a very realistic price and turn around from purchase to delivery was just amazing. Nothing was too much trouble. Stuart was very accommodating and just did everything needed to sort us out. Very pleased. Very pleased indeed.

Donna S

Friday, 04th May 2018

Professional, helpful and friendly. You get the feel all is done top notch. 

Joanna Łaszkiewicz

Saturday, 15th June 2019

Visited today was met by Stuart who was very helpful, showed us possible vehicles we were looking for, Stuart was not pushy at all 

Peter Cox

Saturday, 20th July 2019

My experience with Ian Farrell Motor Company was a dream! I have been looking for a Ford Focus for a long time, I came across Ian Farrell online, so took the ch ance to go down and view the car which came in the same day, I was never harassed ( like they usually do at dealerships ) Stuart explained everything to me in detail, he was polite & friendly and very welcoming, I’m happy to say I absolutely love my car and I’m very pleased with the service I received, thank you so much for a beautiful car! I’m over the moon, thank you Stuart

Jessica Parsons

Saturday, 15th June 2019

Lovely garage, left to look at cars without being pushed, fabulous service nothing too much trouble 

Judith Gull

Thursday, 14th November 2019

great cars I have purchase 2 Mercedes from these guys good value for money . been there for years. clean tidy place with hight polished and sparkling cars. 

Metul Tailor

Friday, 13th December 2019

Excellent garage no pushy sales men. Very helpfull when you need a question answering. Excellent choice of cars all in top clean condition. Definitely recommend .

Mrs B

Thursday, 19th March 2020

Simply brilliant. Great place to buy a quality cars at good prices. No pressure selling, just helpful and knowledgeable staff. 

Sultan Ramzan

Saturday, 08th February 2020

Very helpful, purchased a second hand Citroen. Found the staff attentive but not pushy. Having found the car we wanted it was serviced and given a new MOT plus  3 month warrentee and valet before we collected it the following week.

Michael Pitts

Wednesday, 25th March 2020

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